Terms and Conditions
How these rules work
Using Intense Casino means you accept our terms as a binding agreement between you and our casino, together with any extra rules for a particular game, event or tournament. We can update the terms at any time, and we let players know about significant changes before they take effect.
Who can play
We accept adult players only, aged 18 or older, or older still where local law sets a higher age. We accept players only from places where online gambling is allowed by law, and you are responsible for making sure real-money play is lawful where you live. We may ask for proof of age and suspend an account that does not meet the age rule. Our staff, partners and their immediate families cannot play, and nobody may play on behalf of a person who is not allowed to play.
Your account
- You need to register and open an account before playing.
- One account per email address. With more than one account, winnings are void and we may close all accounts.
- Keep your username and password private. Anything done with them is your responsibility.
- Your account is for personal use only. Do not let anyone else, minors included, play through it.
- If the details you give us are untrue, the agreement is void.
- You can close your account at any time by writing to [email protected] with your account details.
Deposits
Any money you play with must be legal and come from a bank account, card, e-wallet or other method registered in your own name. If a security check finds a third-party payment, winnings are confiscated and the deposit goes back to the owner of that payment account. A placed bet cannot be undone or charged back, and we may limit or refuse a wager without notice.
Withdrawals
Withdrawals go back to the method the deposit came from where possible. After a card deposit, an alternative withdrawal method may be needed. The minimum withdrawal is A$100, and up to A$1,000 can be withdrawn per week. Requests may be audited before processing, and on a first withdrawal we may ask for a photo ID, a signed copy of both sides of the card you used, with most of the card number and the security code on the back hidden, and a recent proof of address. If requested documents are not provided within 2 weeks, or are fraudulent, we may cancel the payout and close or lock the account. Once payments are confirmed and all documents are in, we process a request within 72 hours at most.
Bonuses in short
All bonuses carry wagering requirements that must be completed before a withdrawal. Pre-deposit bonuses and free spins have an A$150 conversion limit, and their winnings can be withdrawn only after a successful card deposit. Offers are limited to one per household, address, card, device or IP address unless our management agrees otherwise. If a bonus is wagered on a game the bonus rules do not allow, we may withhold any amount above your original deposit. Each offer shows its own terms in My Account under Available Bonuses.
Complaints and disputes
Contact our support team about any complaint. When an issue is not solved straight away, give us at least 24 to 48 hours before turning to a third party. In any dispute, our server logs and records are the final authority, and the result logged on the game server prevails over what a screen shows.
Refunds
A deposit that has been played, bonus included, cannot be refunded. A refund request is considered only within the first 48 hours after the transaction, or within 30 days if you report that someone else or a minor used your account. Refunds go back through the same deposit method once the origin of the funds and the account are verified.
Liability
We are not liable for downtime, server disruptions, lag or other disturbances to play, or for losses said to arise from the use of our website. Communication between you and our casino is private and not for publication on forums.